Your Face Report

Legal

Refund Policy

Version 1.3 · Effective 22 October 2026

Each report is generated for you, using paid AI processing, and delivered within minutes. So refunds depend on whether your report has been delivered.

Before your report is ready — full refund

Until your report page shows your finished report, you can ask for a full refund of the $14.99 for any reason.

Once your report is ready — no refund

When your report has been generated and delivered (the web report and PDF are on your report page), the purchase is final and we don't refund it, including if you don't like the results. Take a look at the sample report before you buy: it uses the same layout and analysis as yours.

Always refunded

When our safety check stops your photo

If our check finds the photo isn't an ordinary photo of one real adult's face, we delete it and your report page tells you why. You can then upload a different photo to the same report — up to three photos in total — at no extra cost. Your report hasn't been generated yet, so if you'd rather not try again, ask and we refund you in full.

How to ask

Email support@yourfacereport.com from the address you used at checkout, with your report number if you have it. We reply within 2 business days.

Payments and refunds are handled by Waffo Pancake, our Merchant of Record. Refunds go back to your original payment method; card refunds usually arrive within 3–10 business days, depending on your bank.

Statutory rights where you live (for example the EU/UK 14-day withdrawal right) are not affected. See the Terms of Service for details.